Orders are typically processed and shipped within 1–2 business days.

Most orders are fulfilled from our US warehouse; accessories ship separately from China.

If you have any questions or need to make a return, just reach out to us via email. We'll either send you a free return label, or you can ship it back on your own dime—it depends on YOSE POWER's policy.

Just email our service team, and we'll send you the return address. Once the incorrect item arrives back at our warehouse, we can either exchange it or issue a refund—then you can go ahead and place a new order.

You can request a return within 30 days of delivery—just send us an email at service@yosepowershop.com. For all the details on returns and refunds, head over to our Return Policy page.

We currently offer free shipping on all products. For special product or service needs, please email us at service@yosepowershop.com for a quote.

If you need to cancel your order, please let us know as soon as possible. If the order hasn't shipped yet, we'll cancel it right away. If it has already shipped, you can refuse delivery when the package arrives.

We accept major credit cards, as well as PayPal, Apple Pay, and Google Pay.

Need to change your shipping address? Get in touch with us ASAP. If your order hasn't gone out yet, we'll update it for you. If it's already shipped, we can't change it on our end—but you can call the shipping company.

Once your order goes out, we'll email you the tracking info. You can use it to see where your package is. If it doesn't show up in your inbox, give us a shout and we'll look it up for you.

We stand behind our batteries and motors with an 18-month warranty. You can find all the details in our Warranty Policy.

The products on our official site are identical to what we sell on Amazon and eBay. We're the same seller, and everything ships from the same warehouse.

Our batteries will usually work as replacements for other brands of the same type—just be sure to check the size, connector, and other specifications to make sure they match.

Our products are put through rigorous lab testing and hold certifications including CE, UKCA, RoHS, and UN38.3.

1. Avoid deep discharge. For optimal battery life, recharge as soon as the power level drops to around 20%—don't wait until it's completely drained.

2. Store at partial charge. If you won't be using the battery for a while, charge or discharge it to about 50% before storing. Be sure to recharge it at least once every two months to keep it in good condition.

3. Keep it in a cool, dry place. Store the battery separately from the product, in a dry and well-ventilated area.

1. Keep the motor dry. The motors are not designed to be submerged—prolonged exposure to water can cause damage.

2. Clean your bike regularly. A clean motor and frame not only look better but also help prevent wear and tear.

3. Avoid extreme heat. Do not leave your e-bike in temperatures above 100°F (38°C) for extended periods.

4. Lubricate moving parts frequently. Apply lubricant to the chain, gears, bearings, and other moving components on a regular basis.

5. Schedule professional check-ups. Have your e-bike inspected and serviced by a qualified technician at least once a year.

1. Lubricate the chain & moving parts — a well-oiled drivetrain ensures smoother rides and less wear.

2. Inspect the brakes regularly — replace the brake pads as soon as you notice reduced stopping power or unusual squeaking.

3. Tighten all bolts and screws — give them a quick once-over before each ride to make sure nothing has come loose.

4. Clean your bike often — regular cleaning prevents dirt and grime from building up and causing premature wear.

5. Keep tires properly inflated — check tire pressure regularly and inflate to the recommended PSI for better range and handling.

Good question! Our batteries are IP65-rated, so they're rainproof—you're fine riding in light rain. Just keep in mind that we don't recommend heavy rain riding for safety reasons (slippery roads and poor visibility). Also, when you wash your bike, skip the pressure washer—it can push water into the electronics and cause issues down the road.