FAQs
Shipping
Where are the parcel sent from?
We have US warehouse(for orders from online shop,AliExpress, US eBay and amazon). And if you have speical demand, we can send parcels from China also.
Product
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
When do you ship the order if I place the order today? When will my order be delivered?
Shipping time varies from 2-3 business days and delivery time varies between 6-8 business days if your product is in stock.The parcels will not be sent on weekend or in holidays.
What shipping carriers do you use?
We use FedEx,UPS (Now we only use FedEx during the epidemic). It depends on the product you order. The shipping information is updated in your order on website.
Warranty
Batteries has 18 months warranty. Motor has 18 months warranty and the other parts in kit have 12 months warranty.
Any question
You can contact us through our contact page! We will be happy to assist you.