FAQs

📋 Frequently Asked Questions (FAQs)

📦 Shipping

• 📍 Where are parcels shipped from?

  • Most orders are shipped from our US warehouse (servicing our Online Shop, AliExpress, US eBay, and Amazon US orders).

  • If you have a special request, we can also ship parcels directly from China.

• ⏱️ When will my order ship and be delivered if I order today?

  • Processing Time: If your product is in stock, orders are processed and shipped within 2-3 business days. Note: We do not ship on weekends or holidays.

  • Transit Time: Delivery typically takes 6-8 business days after shipping. Total delivery time is usually 8-11 business days from order date for in-stock items.

• 🚚 What shipping carriers do you use?

  • We primarily use FedEx and USPS. The carrier used depends on the specific product ordered. You can find the updated shipping carrier information within your order details on our website.

🔄 Returns

• ❓ Can I return my product?

  • We strive for complete customer satisfaction. If you need to return an item, we're here to assist. Please email us directly at service@yosepowershop.com, and we'll guide you through the return process.

🛡️ Warranty

• 📜 What is the warranty coverage?

  • 🔋 Batteries: 18 months warranty.

  • ⚙️ Motor: 18 months warranty.

  • 🧩 Other Parts: 12 months warranty.

💬 Contact & Support

• ℹ️ How can I get help with other questions?

  • For any further inquiries or assistance, please contact us:

    • ✉️ Email: service@yosepowershop.com

    • 🌐 Contact Page: Visit our website's contact page.

  • We're here to help!