Warranty Policy
🛡️ Premium Warranty Policy
Valid for Official Store, eBay & Amazon purchases
- Battery Cell warranty: 18 months
- Charger warranty: 12 months
- Motor warranty: 18 months
- Warranty of other accessories: 12 months
- Pre-owned item: Not warrantied
🔄 30-Day Risk-Free Guarantee
↩️ Full Refund: Return unused products in original packaging (including all accessories/manuals) within 30 days for 100% reimbursement.
📦 Shipping Responsibility: Customers cover return shipping costs for non-defective returns.
⏱️ Processing Speed: Refunds issued within 5 business days of warehouse receipt.
⚙️ Quality Warranty Coverage
🔋 Battery Protection
✨ 0-30 Days: Free replacement unit + free shipping
🛠️ 1-6 Months: Free battery repair + free shipping
🛠️ 7-18 Months: Free battery repair + customer pays outgoing shipping
🛠️ 19+ Months: Basic repair fee + customer pays roundtrip shipping
Note: The repair fee is quoted based on the test results, and non-fault problems such as battery aging are not covered by the warranty
🌍 Global Service Advantages
⏳ Repair Commitment: Repairs completed within 10 business days of service center arrival
📱 Loaner Devices: Free temporary battery provided for repairs exceeding 14 days (subject to availability)
⚠️ Warranty Limitations
🔧 Voided Warranty:
Unauthorized modifications or third-party repairs
Physical damage (drops, liquid, misuse verified by diagnostics)
🚫 Non-Covered Issues:
Normal cosmetic wear & tear
🌐 Regional Variations: Service methods may differ by country (repair vs. replacement policies)
📋 Claim Requirements
📃 Mandatory Proof: Original invoice/order number
🔍 Diagnostic Check: Remote troubleshooting required prior to service authorization
📦 Prepaid Labels: Use included warranty card for quality-related return shipping labels
⚖️ Legal Framework
🗓️ Effective Date: Coverage begins at original purchase date
🔒 Non-Transferable: Valid only for registered original purchaser
🌍 Regulatory Compliance: This policy supplements local consumer laws.
✒️ Policy Updates: Current terms always available at: www.yosepowershop.com/Warranty