Warranty Policy
๐ก๏ธ Premium Warranty Policy
Valid for Official Store, eBay & Amazon purchases
- Battery Cell warranty: 18 months
- Charger warranty: 12 months
- Motor warranty: 18 months
- Warranty of other accessories: 12 months
- Pre-owned item: Not warrantied
๐ 30-Day Risk-Free Guarantee
โฉ๏ธ Full Refund: Return unused products in original packaging (including all accessories/manuals) within 30 days for 100% reimbursement.
๐ฆ Shipping Responsibility: Customers cover return shipping costs for non-defective returns.
โฑ๏ธ Processing Speed: Refunds issued within 5 business days of warehouse receipt.
โ๏ธ Quality Warranty Coverage
๐ Battery Protection
โจ 0-30 Days: Free replacement unit + free shipping
๐ ๏ธ 1-6 Months: Free battery repair + free shipping
๐ ๏ธ 7-18 Months: Free battery repair + customer pays outgoing shipping
๐ ๏ธ 19+ Months: Basic repair fee + customer pays roundtrip shipping
Note: The repair fee is quoted based on the test results, and non-fault problems such as battery aging are not covered by the warranty
๐ Global Service Advantages
โณ Repair Commitment: Repairs completed within 10 business days of service center arrival
๐ฑ Loaner Devices: Free temporary battery provided for repairs exceeding 14 days (subject to availability)
โ ๏ธ Warranty Limitations
๐ง Voided Warranty:
Unauthorized modifications or third-party repairs
Physical damage (drops, liquid, misuse verified by diagnostics)
๐ซ Non-Covered Issues:
Normal cosmetic wear & tear
๐ Regional Variations: Service methods may differ by country (repair vs. replacement policies)
๐ Claim Requirements
๐ Mandatory Proof: Original invoice/order number
๐ Diagnostic Check: Remote troubleshooting required prior to service authorization
๐ฆ Prepaid Labels: Use included warranty card for quality-related return shipping labels
โ๏ธ Legal Framework
๐๏ธ Effective Date: Coverage begins at original purchase date
๐ Non-Transferable: Valid only for registered original purchaser
๐ Regulatory Compliance: This policy supplements local consumer laws.
โ๏ธ Policy Updates: Current terms always available at:ย www.yosepowershop.com/Warranty