Warranty Policy

🛡️ Premium Warranty Policy
Valid for purchases made through our Official Store, eBay, and Amazon shops.

  • Battery Cell Warranty: 18 months
  • Charger Warranty: 12 months
  • Motor Warranty: 18 months
  • Warranty of Other Accessories: 12 months
  • Pre-owned Item: Not warrantied

🗓️ 30-Day Risk-Free Guarantee
Full Refund: Return unused products in their original packaging, including all accessories and manuals, within 30 days for a full refund.

📦 Shipping Responsibility: Customers are responsible for return shipping costs for non-defective items.

⏱️ Processing Time: Refunds will be processed within 5 business days after the returned item is received at our warehouse.

⚙️ Quality Warranty Coverage

🔋 Battery Protection

0–30 Days: Free replacement battery + free shipping

1–6 Months: Free battery repair + free shipping

7–18 Months: Free battery repair; customer responsible for one-way shipping

After 18 Months: Repair fees apply; customer is responsible for round-trip shipping

Note: Repair fees are determined based on inspection results. Issues caused by normal battery ageing or non-defective conditions are not covered under warranty.

🌍 Global Service Advantages

Repair Commitment: Repairs will be completed within 10 business days after the product arrives at our service center.

Loaner Service: A free temporary battery will be provided for repairs taking longer than 14 days, subject to availability.

⚠️ Warranty Limitations

🔧 Warranty Void Conditions

The warranty will be void in the following cases:

  • Unauthorised modifications or third-party repairs
  • Physical damage caused by drops, liquid exposure, misuse, or improper handling, as confirmed through diagnostic inspection

🚫 Non-Covered Issues

  • Normal cosmetic wear and tear

🌐 Regional Variations: Service methods may vary by country (repair vs. replacement policies).

📋 Warranty Claim Requirements

Proof of Purchase Required: Original invoice or order number must be provided.

Diagnostic Inspection: Remote troubleshooting is required before the service can be approved.

Return Labels: For quality-related claims, please use the warranty card included for a return shipping label.

⚖️ Legal Framework

Effective Date: Warranty coverage begins from the original date of purchase.

Non-Transferable: This warranty is valid only for the original registered purchaser.

Regulatory Compliance: This policy supplements local consumer laws.

Policy Updates: The latest warranty terms are always available at: www.yosepowershop.com/Warranty