FAQs

Please read our FAQs page to find out more.

Where the products are shipped from?

Batteries and conversion kits are shipped from US warehouses. Accessories are shipped from Chinese warehouses

How long to receive the product?

The product will be shipped within two working days after the order is placed. Batteries and kits will be received within 3-6 working days.

How can I return the product?

We will provide different return plans according to different problems. If there is a problem that needs to be repaired or solved within the warranty period, we will provide a free return label.

How long will accessories for the product be available?

We will continue to provide accessories for products that have been in use for more than ten years.

Is Yose Power a professional manufacturer?

Yose Power is a professional developer and manufacturer of electric bicycle batteries, motors and electronic control systems. We have our own factory and warehouse.

Didn’t find your answer?

Don't hestitate to contact us

Customer Reviews

Based on 12 reviews
92%
(11)
0%
(0)
0%
(0)
0%
(0)
8%
(1)
j
jose monteserin
Great Customer Technical Support

I couldn't match part numbers to order a replacement battery pack after searching the internet. But then I found YOSEPOWER store on line and after a few email and photo exchanges with Esperanza (my tech support person) I was able to get the proper battery directly from the source at a very competitive price.
I had the issue resolved in two weeks!

N
Nigel
36v 13Ah pack

Very good so far, day one out and about 6 miles in and the indicator has not gone down even a single bar.
Works good and the customer service is rather exceptional, i was pretty worried by a handful of negative reviews but i now see i had nothing to worry about.

W
William Katona

Great battery

J
Jesse Burch

It does not work on my bike. I have been in touch with Joey but with no results! I want to send back for refund but need cooperation from you. Please help!!!!

Hello sir,
I have sent you a return address, but I have not received a reply from you.pls check your email.
Thank you.

S
Stephan Linn
So far so good

I bought both 36V and 48V batteries for customers, and no complaints thus far.
Delivery was fast.